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F.A.Q.Frequently Asked Questions

Returns are accepted only if the product received is ‘Damaged’ or ‘Defective’ or ‘Not the same item as ordered’.

Custom-made Abaya orders cannot be returned.

All returned items must be unused and unwashed.They must be returned with original packaging and tags in place.Items without tags will not be accepted.

Once we receive the returned the products, a quality check will be performed on the items by our quality check team.This is subject to the return having met the following requirements:

  • The items should be unused and unwashed.
  • The packaging should have the original packaging and tags in place.

 

Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.

The payment for all COD returned products will be done to the customers Muslimkart account in the form of store credit , which the customer can use for his/her next purchase.

 

 

You can return an order by writing to us at support@muslimkart.com mentioning your Name, Order id and the product you wish to return.

Alternatively you can also visit the Contact Us page and fill in the form with the above required details.

 

 

 

A fixed amount of Rs.60 is charged on all orders with value less than  Rs.500. For COD orders a fixed amount of Rs.100 is charged on all orders.It usually costs us more to handle low value items and the charge is levied only to partially compensate the shipping costs incurred.

Please Note:

1. The handling charge is nonrefundable i.e. it will not be refunded if an order is returned or if the cancellation request is raised after the order is shipped.
2. All charges including handling charge shall be refunded if an order is cancelled by us.
3. In case of exchange order, the handling charges shall not be levied twice.

 

 

 

As per the Cash on Delivery policy:

  • To avail C-O-D Service, all items in the cart should be applicable for C-O-D.
  • For COD orders a fixed amount of Rs.100 is charged on all orders.
  • C-O-D is applicable on a minimum sale value of Rs. 500 and maximum of Rs. 50,000 only.
  • Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used.
  • You cannot open the box without making the payment at the time of delivery.
  • If the product is open, do not accept the order.
  • No credit/debit cards are accepted in Cash on Delivery.